Which devices support Google Duplex?

Google Duplex was first launched for owners of Google’s Pixel, Pixel XL, Pixel 2, Pixel 2 XL, and Pixel 3 and 3 XL phones. Now, though, the feature should be available on any device with the Google Assistant app and access to Search or Maps. That’s quite a spectrum, including Android devices, iPhones, and Google-based smart displays.

What can you do with Google Duplex?

At the moment, Duplex features include things like restaurant reservations and wait times, setting up haircuts, holding in a phone queue, or checking store stock for an in-demand item. In the future the service could do a lot more, since Google is only really limited by the power of its AI.

A minor feature is the ability to check business hours, but since regular times are often listed in Google Search or Maps results, the option is mostly handy during holidays or emergencies.

We’ll once again mention that appointment bookings and restaurant wait times only work in the US so far, and access to other features may vary from region to region.

How to use Duplex to book an appointment

Assuming you’re in the US (excluding the territories and Louisiana), you probably have all you need to start. Here’s what to do:

• On your phone or smart display, activate Google Assistant. iPhone owners will have to open the appropriate app.
• Ask Assistant for a relevant appointment, such as a haircut or restaurant reservation. In the case of restaurants, you might say something like “Book a table at Fuijyama” or “Make me a reservation at Dorsia.”
• If you haven’t named a particular business, Assistant may give you a list of options, though not all of them will support Duplex. It may take a few tries to find one that does, so be prepared to call again another day.
• With a participating business selected, Assistant should ask you what date and time you’d like, and (as relevant) your party size and/or the service you want. It may also ask you for an alternative time in case your first isn’t available.
• Confirm that you want to make the call.

Duplex’s AI should do all the rest. After it finishes, Assistant will inform you that your appointment is set up. If Duplex can’t reach the business, Assistant will let you know that, too.

If for some reason you have to cancel, you can say “my reservations” to Assistant, select your booking, then tap See details > Cancel reservation.

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